Thomson will NOT honour holidays booked at wrong price as more …

Discount Holidays © Holiday giant Thomson is refusing to honour holidays to Florida as more families say their trips were cancelled after being booked for the wrong price. Kristopher Meredith, 29, and his partner, Paul Hales, had their 15-day break scrapped after being told it had been sold incorrectly at Thomson s Manchester Fort store.1

The party of six was quoted a price of about 200 each for the holiday,2 working out at nearly 1,400 in total with additional booking fees. Mr Meredith says he is now considering reporting the issue to trading standards in a bid to force Thomson to honour the booking, reports Manchester Evening News.3

MEN Thomson Will NOT Honour Holidays Booked At Wrong Price As More ... Kristopher, Jake Hales and Kristopher’s partner Paul Hales

It comes as two more families came forward, saying they have faced the same issue and have had holidays to Florida cancelled after booking online and in store.

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Bosses at Thomson4 said the problem was due to a rare system error . The company maintains it was within its rights to cancel the Discount Holidays © holiday due to terms and conditions. But Mr Meredith said that despite being offered the 750 that he put down as a deposit back, he is refusing to accept the refund.

He said: They have still got our money, because if we accept the refund it shows that we accept what they have done.

For us, the main thing is that we want to go on that holiday.”

MEN Thomson Will NOT Honour Holidays Booked At Wrong Price As More ... Kristopher Meredith is now considering reporting the issue to trading standards

The M.E.N. has spoken to two more families who report the same problem, including a family with two young children said to be devastated at the cancellation.

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A spokesperson for Thomson and First Choice said: While we always offer exceptional value for money, unfortunately a rare system error last weekend resulted in a small number of holidays being sold for prices that were simply too good to be true. The cancellation caused a mix of reactions on the MEN s Facebook page, with some siding with Mr Meredith and others with Thomson.

MEN Thomson Will NOT Honour Holidays Booked At Wrong Price As More ... More families claim to have faced a similar Discount Holidays © holiday problem

Lindsey Heil said: It s clearly the wrong price. But it was Thomson s fault so they should honour the holiday.5

“I wonder why the agent didn t realise it was a mistake- she surely should have questioned that price! Jim Sherlock said: Who in their right minds would expect an Discount Holidays © holiday let alone a dream Discount Holidays © holiday for six to be 1,400?

References

  1. ^ told it had been sold incorrectly at Thomson s Manchester Fort store. (www.mirror.co.uk)
  2. ^ holiday, (www.mirror.co.uk)
  3. ^ reports Manchester Evening News. (www.manchestereveningnews.co.uk)
  4. ^ Thomson (www.mirror.co.uk)
  5. ^ holiday. (www.mirror.co.uk)

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