Graeme Wearden

Cyclist’s café slip-up caught on camera (video)

Road cleats and shiny tiled floor – what could go wrong?

Is this the most embarrassing thing to happen in the cafe? @cyclingweekly @TheLadBible ft. @danielaled pic.twitter.com/iBoY3B6cuP1234

Jon Mould (@jonmould91) September 12, 20165

It s a moment that we all dread and perhaps one that we have personally experienced. Walking on tiled floors with cleated road shoes can be a complete nightmare, looking like a goose waddling on an icy lake. If you do slip up while navigating a caf on a mid-ride break, you can only hope that no-one sees you do it. Unfortunately, for one unlucky caf visitor, not only was his slip caught on the premises CCTV camera and in front of all of the people in the caf , it was then recorded by JLT-Condor6 rider Jon Mould and then broadcast on social media.

Mould asked in his post on Twitter7: Is this the most embarrassing thing to happen in the caf ?

>>> What your mid-ride caf order says about you8

Thankfully, the rider involved named as Daniel Aled Davies is not carrying any hot drinks when he takes a spill. And no cake was harmed during the making of the film. He momentarily tangles with another customer and soon gets back up on his feet to find the relative safety of a table and chairs. Anyone who invents a lightweight slip-on super-grippy rubber sole for cleats that can be popped in a back pocket and then produced when needed at a caf stop will get our money on Kickstarter.

References

  1. ^ @cyclingweekly (twitter.com)
  2. ^ @TheLadBible (twitter.com)
  3. ^ @danielaled (twitter.com)
  4. ^ pic.twitter.com/iBoY3B6cuP (t.co)
  5. ^ September 12, 2016 (twitter.com)
  6. ^ JLT-Condor (www.cyclingweekly.co.uk)
  7. ^ post on Twitter (twitter.com)
  8. ^ >>> What your mid-ride caf order says about you (www.cyclingweekly.co.uk)

Three UK Highlights Hidden Holiday Costs

Vacations, or for our British readers, holidays, are an expensive pastime. UK carrier Three have put together an infographic and a report illustrating some of the hidden costs of going on holiday. The published report shows that the typical British family underestimate their Discount Holidays © holiday costs by 10 charge on transactions. Airlines and hotels can charge extra transfer costs or surcharges and of course, if we bring our smartphones and tablets, we may be subject to international roaming charges. Other hidden costs can include unforseen medical expenses, city and hotel taxes, and buying Discount Holidays © holiday or travel insurance twice. Three s report shows that forty percent of Britons are planning their summer trip this month, January, but when they are on their vacation, one in four families will have to withdraw extra cash over and above what they had planned whilst on the trip.

Three UK Highlights Hidden <b><i>Discount Holidays ©</i></b> Holiday Costs

Three UK Highlights Hidden <b><i>Discount Holidays ©</i></b> Holiday Costs

Three are able to help, but as we might expect from a British carrier, here their help is less during the trip and instead more when people return home. This is because Three include free international roaming1 to eighteen popular Discount Holidays © holiday destinations around the world via their Three At Home bundled bolt-on. By free roaming, that Three mean is that customers can use their contract as though they are back in the United Kingdom, which includes minutes, texts and data. For customers on their unlimited plan, the small print does point out that international roaming data is subject to a 20 GB fair usage allowance, which one would hope is adequate for customers on holiday.

By providing free roaming, providing customers visit a qualifying country they will avoid a shock at the size of their first bill after they return home. How great is the demand for international roaming? Three s data shows that twenty percent of smartphone owners do not use international roaming on their device, fearful of the high costs and following bill shock. The same number of smartphone users wish that they had the freedom to use their device as normal when they are overseas. Whilst there are Wi-Fi hotspots around most of the world, and many of these are free in hotels, coffee shops and airports, having to find Wi-Fi is not as convenient as simply being able to use the service on the device over cellular data. There are also legitimate security concerns associated with using a public Wi-Fi hotspot2.

Three UK Highlights Hidden <b><i>Discount Holidays ©</i></b> Holiday Costs

Three UK Highlights Hidden <b><i>Discount Holidays ©</i></b> Holiday Costs

Three s infographic quantifies what the customer saving is since they introduced their Three At Home service, and it totals 2.5 billion since 2013. This equates to an impressive 360 per customer, per year, in saved roaming costs an average saving of over 700 per customer, per two year smartphone plan. Three s Director of Customer Strategy, Danny Dixon, said: It s clear that roaming charges are something that holidaymakers are still being caught out by. Whilst networks have recognised this and created cheaper bundles and add-ons for people travelling in Europe, Three remains the only network that offers roaming at no extra cost in 18 destinations across the globe, including the US and Australia. We want people to make the most of their Discount Holidays © holiday without worrying about bill shock on their return. Three At Home service is available in Spain, France, Switzerland, Israel, Finland, Norway, USA, Indonesia, Sri Lanka, Macau, Australia, New Zealand, Italy, Austria, Hong Kong, Sweden, Denmark and the Republic of Ireland.

Three UK Highlights Hidden <b><i>Discount Holidays ©</i></b> Holiday Costs

Three UK Highlights Hidden <b><i>Discount Holidays ©</i></b> Holiday Costs

Three worked with Mrs Moneypenny to produce a number of tips designed to help customers save money when going on holiday. These include booking currency in advance to collect at the airport, bank or at home, which can save up to 10% of foreign exchange costs. Three s report also recommends pre-booking luggage and airport car parking, using Air BnB for inexpensive accomodation, and cashing in air miles or credit card accrued points to reduce the cost.

Three s travel advice includes making sure that customers don t buy travel insurance twice as many credit cards and bank accounts include the service as an added benefit.

References

  1. ^ free international roaming (www.androidheadlines.com)
  2. ^ public Wi-Fi hotspot (www.androidheadlines.com)

Canyon promises quick solution for delays that have left customers waiting months for new bikes

German company hopes to resolve delays within the next four to six weeks

Canyon Promises Quick Solution For Delays That Have Left Customers Waiting Months For New Bikes

Canyon has apologised to customers who have experienced delays in receiving their new bikes, blaming the hold-ups on teething problems with getting a new factory and computer system up and running, combined with reduced customer service capacity over the Christmas period to deal with complaints.

>>> Canyon enter lightweight arms race with 4.95kg Ultimate CF Evo SL1

Roman Arnold, the company s CEO, wrote to all affected customers in November2 acknowledging the problem, and apologising for the delays and any misinformation that customers may have received about their orders. Since then Canyon says that it has been working to sort out the problems, saying that it now expects everything to be back to normal within the next four to six weeks. The German company has been subject to vocal complaints on social media in the last few weeks, with some customers complaining that they were given expected delivery time months later than initially expected, and that they were struggling to get in contact with Canyon s customer services team to receive update on their orders.

>>> Canyon unveils the new UCI-legal Speedmax CF SLX TT bike3

One customer who contacted Cycling Weekly reported ordering a Canyon Endurace in late September, and after struggling to get in touch with the Canyon customer services team, has been given an expected delivery date of 25 March, six months after the initial order. The company s Facebook and Twitter profiles have been subject to many similar complaints from disgruntled customers, with one even going as far as setting up a Twitter account specifically to publicise the problem.


Watch: Our pick of the best products of 2015


According to Frank Aldorf, Canyon s Brand Manager, the problems stem from the move to a new factory and software, with the switchover causing numerous teething problems leading to a backlog of orders.

In October we switched to a new $20 million production facility in Koblenz where we assemble the bikes, Aldorf told Cycling Weekly. It s a top quality, state-of-the-art production line similar to what is used in the car industry.

At the same time we switched to a different software, but unfortunately we had quite a few bugs during the switchover.

In the long term these changes will help us to fulfil the high demand for our product and to make our customers more happy. But since October it s gone the other way

>>> The best January sales bike deals4

The problems have been compounded over the Christmas period, with customers complaining of poor customer service and sub-standard communication. This is an issue that Canyon UK s Nick Allen is aware of, but says that the company is working hard to resolve.

It s unfortunate that these delays have occurred over the Christmas period where we ve been short on staff and haven t been able to run a full service, he said. However there are plans in place to see if we can extend the opening period.

In the UK alone we re doing 700 online chats and responding to more than 1,000 emails per week, so we re working extremely hard to resolve the problem.

>>> Seven new bikes we want to see in 20165

Having been an ongoing problem since October, customers will be eager to find out how much longer they will have to wait for their orders to be fulfilled. According to Aldorf, Canyon is hoping to resolve the problem within the next four to six weeks.

We re shipping out 300-400 bikes per week, and producing more than 1000, so it s definitely working.

We ve also decided to be more generous with the expected delivery dates that we re giving out. In the past we always thought that we could deliver quickly, and when we couldn t that was frustrating for customers.

The delivery dates that we are stating now are all worse case scenarios.

References

  1. ^ >>> Canyon enter lightweight arms race with 4.95kg Ultimate CF Evo SL (www.cyclingweekly.co.uk)
  2. ^ wrote to all affected customers in November (www.mbr.co.uk)
  3. ^ >>> Canyon unveils the new UCI-legal Speedmax CF SLX TT bike (www.cyclingweekly.co.uk)
  4. ^ >>> The best January sales bike deals (www.cyclingweekly.co.uk)
  5. ^ >>> Seven new bikes we want to see in 2016 (www.cyclingweekly.co.uk)