Hotel guests post shocking Facebook photos showing allergic reaction to ‘bed …

These pictures show the horror allergic reaction a hotel guest suffered after what she claims were bed bugs while staying at a hotel. Tracey John, 35, stayed in the Ibis Cardiff Gate Hotel on Saturday, August 29, with her fiance Danny Loo, 33, and son Brandon, two. The family were visiting friends in South Wales who had gone to Swansea University with Mr Loo, but their stay was cut short after they said they were were bitten by bed bugs, Wales Online reports.12

Professional photographer Mr Loo said: All of us stayed in a family room on the Saturday night and when we woke up in the morning we had red bite marks on our legs from bed bugs and I had one on my arm which was really itchy.

Hotel Guests Post Shocking Facebook Photos Showing Allergic Reaction To 'bed ... Family: Tracey John, Danny Loo, and their son Brandon, two

We went down to the front desk to complain and we asked to be moved to a different room but no rooms were available because it was a bank holiday.

They said they would deep clean the room and offered us a free breakfast but they didn t seem concerned.

The way it was handled was very disappointing. Tracey John, Danny Loo, and their son Brandon, two.Tracey John, Danny Loo, and their son Brandon, two. The family said they decided to return home to Stevenage in Hertfordshire rather than spent a second night at the hotel in Pontprennau, which they had originally planned to do.

When they asked the hotel for a refund for the second night, they were told they would have to contact Expedia, who they had booked the room with. On the following Tuesday, midwife Tracey said she was sent to A&E from work after developiong a swollen face and swollen legs.

Hotel Guests Post Shocking Facebook Photos Showing Allergic Reaction To 'bed ... Stay: The Hotel Ibis Cardiff Gate

She had suffered an allergic reaction to the bites and was given a steroid injection and anti-biotics. Mr Loo said: Tracey got the worst of it because she had an allergic reaction and the lack of response from Ibis has been very disappointing.

It s been a week since we lodged a complaint and we haven t had a response from them at all.

We contacted them through their website and had an automated response and we posted the pictures of the bites to their Facebook3 page which they liked .

We ve also contacted Expedia about a refund but we have had no contact from them.

A spokesperson for Ibis Hotels said: We are aware of the situation at this hotel.

The safety and comfort of our guests is of upmost importance to us and we take all complaints seriously.

We remain in correspondence with all the relevant parties and have strong preventative measures in place across all of our hotels.

References

  1. ^ University (www.mirror.co.uk)
  2. ^ Wales Online reports. (www.walesonline.co.uk)
  3. ^ Facebook (www.mirror.co.uk)

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