British holidaymakers’ top hotel gripes

hotels1? Hair in the plughole, apparently. Nearly 600 members of the public were surveyed and topping the list of the nation’s top hotel gripes are: hair in the plughole (88%), dirty shower curtains (79%), noisy guests in neighbouring rooms/thin walls (72%), and saggy, uncomfortable beds (68%). See also: ‘Worst hotel ever!’ Aol Travel readers share their stories2 See also: Horrified woman finds camera in Travelodge hotel room shower3

The Good Hotel Guide 2016: Great Britain and Ireland carried out the poll to celebrate the launch of the book on 5 October. Other irritations which lead to a less than cheerful check-out include discretionary service charges (57%), windows that don’t open (43%), dim lighting (42%), background music (34%), poor WiFi (33%) and carpets in the bathroom (32%). Women are more likely to complain, and appear to be more critical than men. The only gripes which bother women less than men are poor Wifi (31% of women as opposed to 34% of men), and plastic cups in the bathroom (18% of women as opposed to 21% of men). One notable difference is that double the number of men (18%) claim to have been bitten by a flea while staying in a hotel, compared with only 9% of women. However, 12% of men and women agree that too many cushions on the bed is annoying.

On the food front, the buffet breakfast is not popular with many. Gripes included ‘having to get up and down like a yo-yo’, poor-quality food that is often pre-cooked and therefore cold, food that congeals under hot lamps, and running out of food. The other characteristic British4 complaint was about the quality of tea and coffee, and the speed with which these arrive seemingly, never fast enough. Breakfast ending too early, especially at the weekend, was also an issue. Other gripes included over-familiar staff, stained bedlinen, long-life milk in the bedroom for tea and coffee, a dislike of condiments in plastic packaging and feeble shower pressures. Background music was singled out by some guests, who condemned it as ‘intrusive’ and, ‘inappropriate’. WiFi that was not free, had a feeble signal, or was complicated to set up was another irritant. Hotels with too many instructions and notes telling people what and what not to do are unpopular. And while many hotels are now dog friendly, one respondent complained that too few hotels welcome cats.

According to Good Hotel Guide co-editors Adam Raphael and Desmond Balmer: “The results reveal that British guests have become much more sophisticated in their tastes since the Guide was first published in 1978. Hoteliers have to strive hard to keep their guests happy.” Related articles

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