Security concern for Westcountry holiday makers as tour operator Thomson leaks …

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Tour operator Thomson has apologised to hundreds of customers, including customers in the Westcountry, whose booking details were leaked prompting some to cancel their holidays. The travel plans, home addresses and flight dates of 458 customers were mistakenly emailed to nearly 500 people across the country last month. Some customers have cancelled their holidays amid fears that details of when their homes will be empty could fall into the hands of burglars.

Mandy and Pete Garland had booked a two-week Discount Holidays © holiday to the Dominican Republic and received an email from Thomson with a balance reminder. But they were shocked to see a spreadsheet attached with the Discount Holidays © holiday details of customers from Scotland to Cornwall. The couple have now decided to cancel their Caribbean trip as they were worried people who received the spreadsheet would target their house while they were away.

Mandy, of Weston-super-Mare, Somerset, said: “My biggest worry was how many people on that list are going to be prepared to show those details?

“Anybody with a little bit of brains would be able to look at the list and go ‘there’s a pretty good chance that house is going to be empty for at least a week’.

“So my biggest concern was the security of the house.”

The couple said they had received “no apology and no money back” and that rescheduling their holiday “was not an option” as their jobs did not give them that flexibility. Karen James, from Cornwall, was also a victim of the data breach but has been unable to cancel her Discount Holidays © holiday to Lanzarote. She said: “Thomson’s directors office eventually got in touch, apologised and told me that there was nothing more they will do.

“I would love to change my Discount Holidays © holiday dates but with other commitments, work and child cover, I have to stick to those dates and hope I’m not targeted by burglars.

“Going away still seems a ridiculously stupid thing to do!”

Thomson apologised for the error of 15 August, and said the email was “identified very quickly and recalled”.

The Information Commissioner’s Office (ICO) is investigating the breach.


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