British Airways flight loses luggage of family on Florida holiday

A father-of-two claims his family was left stranded for five days on a 3,000 family Discount Holidays © holiday to Florida when British Airways left their luggage – including vital medication – back in the UK. Paul Hardman, 31, and wife Vicky, 37, from Wythenshawe, Greater Manchester, were supposed to be enjoying their first family Discount Holidays © holiday with their two children Ted, one, Lily, three, and Paul’s mother Debbie Hardman. However the family say they ended up battling with BA for five days to be reunited with all their belongings, as they were left without clothes, toiletries and Ted’s pram.

They were also left without thyroid and blood-thinning medication for Debbie, 52, who has had her thyroid removed and suffers from deep vein thrombosis. The family spent more than 450 replacing items and airport transfer costs – which amounts to half of their 900 Discount Holidays © holiday spending money.

British Airways Flight Loses Luggage Of Family On Florida Holiday

Discount Holidays © Holiday hell: Paul Hardman, 31, and wife Vicky, 37, were supposed to be enjoying a dream trip to Florida with their children Ted, one, Lily, three, and Paul’s mum Debbie. But their luggage and Debbie’s medication for thyroid trouble went missing for five days

Mr Hardman, a customer service assistant, described it as ‘the worst thing I’ve ever experienced.’

He added: ‘Instead of starting the Discount Holidays © holiday all excited and happy as we should have been, we were stressed and upset.

British Airways Flight Loses Luggage Of Family On Florida Holiday

Debbie Hardman, right, was left lethargic and struggling to walk as a result of not having her medication. She’s pictured with her daughter-in-law Vicky at Disney World.

‘Losing all your luggage is horrible at any time but when you are away from home with two very young children it is incredibly difficult.

‘And the worry we went through with my mum’s medication was awful.’

Debbie Hardman, a retired elderly care worker, said this ruined her holiday.

‘After going without medication for five days I ve been so tired – I ve been losing concentration easily and have just felt so sluggish.’

The family arrived at Manchester Airport on August 17 excited to embark on their first family Discount Holidays © holiday together. But excitement turned to disappointment when they discovered their flight to London Heathrow was delayed by six hours and they would miss their Florida flight. The family was re-booked onto a Philadelphia flight and reassured by staff that their bags would be in the hold.

But arriving in Philadelphia 16 hours after leaving home, Mr Hardman was told the luggage wasn’t on the flight as promised but back in Heathrow. The family say they were forced to stay in a hotel overnight and boarded a flight to Florida the next day, forcing them to lose a day out of their 13-day break. Mr Hardman says he had to buy new items including clothes, toiletries, food and a pram for Ted, totalling 340 in addition to the 2,000 he’d already paid for flights and 120 ‘non refundable’ airport transfer costs.

This meant their Discount Holidays © holiday spending money was halved, meaning they had to forgo numerous planned trips such as a visit to SeaWorld.

British Airways Flight Loses Luggage Of Family On Florida Holiday

Instead of spending their first night in Florida, the family got stranded in Philadelphia instead

Paul’s wife Vicky, who works in customer service, said: ‘I was shocked at how poorly British Airways treated us, not one person offered to help us out when we were trying to find our bags.’

A spokeswoman for BA said they recommend that customers carry essential items and medication in their hand luggage.

She added: ‘We are sorry for this upsetting experience and the inconvenience that was caused by this lapse in our service.

‘We are in touch with our customer to resolve this issue as quickly as possible.’

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