Couple’s dream Jamaica holiday turned into nightmare after hotel became a building site

David Charlton and Shona Guthrie scrimped to fund their first Discount Holidays © holiday together to have it ‘ruined’ by hotel maintenance work

A COUPLE who dreamt their first holiday1 together would see them relaxing in luxurious surroundings has said hotel construction work made the reality like having road works outside your front door . David Charlton and Shona Guthrie, who have been a couple for four years, scrimped and saved to fund their first Discount Holidays © holiday together in Jamaica2.

Couple's Dream Jamaica <b><i>Discount Holidays ©</i></b> Holiday Turned Into Nightmare After Hotel Became A Building Site

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Shona said she tried not to let the noise ruin their Discount Holidays © holiday but at times it left her close to tears

They planned a luxurious two week break at Thomson3 s platinum Club Hotel RIU Ocho Rios, which is set in tropical gardens next to beautiful beaches. But five days into their getaway loud drilling began as maintenance work was carried out on a pool under their balcony.

David, 32, said: “Our room was directly above the pool so we could not use the balcony.

“The drilling was so loud you had to go 200m down the beach to escape the noise.”

Couple's Dream Jamaica <b><i>Discount Holidays ©</i></b> Holiday Turned Into Nightmare After Hotel Became A Building Site Maintenance work was carried out on a pool under their balcony Couple's Dream Jamaica <b><i>Discount Holidays ©</i></b> Holiday Turned Into Nightmare After Hotel Became A Building Site The drilling was so loud… it ruined the pair’s holiday, turning it into a ‘nightmare’ Couple's Dream Jamaica <b><i>Discount Holidays ©</i></b> Holiday Turned Into Nightmare After Hotel Became A Building Site

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The couple headed to the beach to avoid the noise

David claimed that reps played loud music to mask the sound of drilling, making it impossible for him to find peace and quiet. The window cleaner from Mansfield added: “It was like road works outside your front door. It was going on from 6.30am to dinner time.

“We had paid 2,500 for a relaxing nice Discount Holidays © holiday and I would not say it was that. It was a bit of a nightmare.”

Shona 28 added: “I tried really hard not to let it consume me and ruin the whole Discount Holidays © holiday but there were times when I was close to tears.

“It was horrendous trying to have the Discount Holidays © holiday we had been looking forward to for so long.”

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Brit couple’s dream Jamaica getaway turned into a nightmare after luxury resort became a building site

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The couple said that although the hotel had another pool it was not big enough to accommodate all the guests, restricting their Discount Holidays © holiday activities. David said he has asked travel operator Thomson Holidays to provide compensation for the “ruined” break. But he claims all they have received is an upgrade to use an airport lounge when leaving the resort.

The couple are not the first to complain about deafening maintenance work at the resort.

Couple's Dream Jamaica <b><i>Discount Holidays ©</i></b> Holiday Turned Into Nightmare After Hotel Became A Building Site

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The couple had saved for more than a year for the holiday Couple's Dream Jamaica <b><i>Discount Holidays ©</i></b> Holiday Turned Into Nightmare After Hotel Became A Building Site

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Phil and Linda Coupe took this photo while staying at the resort

Phil and Linda Coupe claimed the noise turned their dream Discount Holidays © holiday into a trip from hell. Linda said: We could hear the drilling everywhere.

Even at night when it stopped we weren t sure it had because the sound was ringing in our ears.

We could still hear it when we got back home. In relation to Phil and Linda’s complaint Thomson said We re sorry to hear of the inconvenience caused as a result of emergency maintenance works on the pool at the RIU Ochos Rios and the impact this had” and refunded half the cost of their holiday.

Thomson were contacted for comment in relation to David and Shona’s holiday.

They said: “We’re sorry to hear of Mr Charlton and Ms Gothrie s experience.

We will look in to this and get in direct contact to resolve the issue.”

References

  1. ^ holiday (www.thesun.co.uk)
  2. ^ Jamaica (www.thesun.co.uk)
  3. ^ Thomson (www.thesun.co.uk)

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