Family ‘devastated’ after dream holiday cancelled by tour operator after it was sold at wrong price

A family was left heartbroken after their dream Discount Holidays © holiday was cancelled by a travel operator – which said it was sold to them at the wrong price. Kristopher Meredith, 29, and partner Paul Hales booked a 15-day break to Florida with four family members with after visiting a Thomson shop in Manchester on Saturday. The couple were quoted a price of about 200 each for the holiday, working out at nearly 1,400 in total.

But two days later on Monday, they were shocked to receive an email saying their booking had been cancelled, with a refund being offered. The email read: We are sorry it has been necessary to cancel your booking with us at this time. You may be able to make a claim against your travel insurance.

MEN Family 'devastated' After Dream <b><i>Discount Holidays ©</i></b> Holiday Cancelled By Tour Operator After It Was Sold At Wrong Price Kristopher Meredith, Jake Hales and Kristopher’s partner Paul Hales are complaining to Thomson

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But after they made further enquiries, the family were told that the Discount Holidays © holiday was cancelled because of a pricing error. A further email read: Unfortunately it is part of our terms and conditions in regards to errors in pricing, however if you wish to cancel the Discount Holidays © holiday we are able to waiver the cancellation charges and offer you a free cancellation.

MEN Family 'devastated' After Dream <b><i>Discount Holidays ©</i></b> Holiday Cancelled By Tour Operator After It Was Sold At Wrong Price The emailed cancellation notice received by the family

But Mr Meredith, who works as a TV presenter on shopping channels, says this does not remove the disappointment of not being able to enjoy their once in a lifetime break. Among the travelling party would have been five-year-old Honey Hales, Mr Meredith s niece, who was looking forward to one of her first-ever holidays.

He told the Manchester Evening News1: We just thought it was a good deal. We weren t sure how much it should have cost but we were delighted.

In the shop we said: are you sure , and the lady said: that s the price .

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MEN Family 'devastated' After Dream <b><i>Discount Holidays ©</i></b> Holiday Cancelled By Tour Operator After It Was Sold At Wrong Price Kristopher Meredith with his Thomson booking documents

The party of six had put down a deposit of 750 and thought they had secured their dream break. Mr Meredith, who lives in Castlefield in Manchester city centre, said: When we got the email saying it had been cancelled we were devastated.

We have been offered a refund but that s not what we want, we booked the Discount Holidays © holiday and they should honour it.

A spokesperson for Thomson and First Choice said: We would like to apologise to Mr Meredith for his booking experience and the inconvenience caused.

“While we always offer exceptional value for money, unfortunately a rare system error last weekend resulted in a small number of holidays being sold for prices that were simply too good to be true.

As a result and in line with our terms and conditions, affected customers – including Mr Meredith s party – have been contacted to have the incorrectly priced booking cancelled and the money paid returned.


  1. ^ the Manchester Evening News (

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