Family who on bargain Florida holiday devastated after travel firm cancels trip

Family Who On Bargain Florida <b><i>Discount Holidays ©</i></b> Holiday Devastated After Travel Firm Cancels Trip

Kristopher Meredith, left, and his partner Paul Hales, right, were left furious after a dream Discount Holidays © holiday to Florida was cancelled

A family say they have been left devastated after a ‘bargain’ Discount Holidays © holiday to Florida was cancelled by a travel operator over a ‘pricing error’. Kristopher Meredith, 29, and his partner Paul Hales booked a 15-day dream break to the US for a group of six at a Thomson shop in Manchester. The couple, who were also due to travel with four members of Mr Hales’s family, were quoted a price of about 200 each for the holiday.

But two days later, they were shocked to receive an email saying their booking had been cancelled, with a refund being offered. The email read: ‘We are sorry it has been necessary to cancel your booking with us at this time.

‘You may be able to make a claim against your travel insurance.’

But after they made further inquiries, the family were told that the Discount Holidays © holiday was cancelled because of a pricing error. A further email read: ‘Unfortunately it is part of our terms and conditions in regards to errors in pricing, however if you wish to cancel the Discount Holidays © holiday we are able to waiver the cancellation charges and offer you a free cancellation.’

But Mr Meredith, who works as a TV presenter on shopping channels, says this does not remove the disappointment of not being able to enjoy their once-in-a-lifetime break.

Scroll down for video

Family Who On Bargain Florida <b><i>Discount Holidays ©</i></b> Holiday Devastated After Travel Firm Cancels Trip

Mr Meredith, pictured, and his partner had booked the trip for six through Thomson and had been quoted a price of around 200 each

Family Who On Bargain Florida <b><i>Discount Holidays ©</i></b> Holiday Devastated After Travel Firm Cancels Trip

The couple, pictured, said they were ‘delighted’ with the deal and ‘devastated’ when they were told it had been cancelled

Among the travelling party would have been five-year-old Honey Hales, Mr Meredith’s niece, who was looking forward to one of her first-ever holidays. He said: ‘We just thought it was a good deal. We weren’t sure how much it should have cost but we were delighted.

‘In the shop we said, “Are you sure”, and the lady said, “That’s the price”.’

The party of six had put down a deposit of 750 and thought they had secured their dream break. Mr Meredith, who lives in Castlefield, said: ‘When we got the email saying it had been cancelled we were devastated.

‘We have been offered a refund but that’s not what we want. We booked the Discount Holidays © holiday and they should honour it.’

Family Who On Bargain Florida <b><i>Discount Holidays ©</i></b> Holiday Devastated After Travel Firm Cancels Trip

But Thomson emailed the pair saying the Discount Holidays © holiday was cancelled due to a ‘pricing error’

According to Trading Standards rules, a Discount Holidays © holiday operator can cancel a booking in advance so long as it provides either a full refund or a substitute package of equal value, or lesser value plus compensation for the price difference.

A spokesman for Thomson and First Choice said: ‘We would like to apologise to Mr Meredith for his booking experience and the inconvenience caused.

‘While we always offer exceptional value for money, unfortunately a rare system error last weekend resulted in a small number of holidays being sold for prices that were simply too good to be true.

‘As a result and in line with our terms and conditions, affected customers – including Mr Meredith’s party – have been contacted to have the incorrectly priced booking cancelled and the money paid returned.’

Leave a Reply

Your email address will not be published. Required fields are marked *

  • No product categories exist.