'Greatest Show For Families' complaints taken 'very seriously' as disgruntled audience told to act

A venue which staged an under-fire family show says it is taking complaints "very seriously" - but is urging disgruntled patrons to contact the promoters. Skelton[1] dad Mark Clapton was among those left dismayed[2] by the "Greatest Show For Families" at Newcastle's Utilita Arena on Saturday. Advertised as a "live concert spectacular" perfect for fans of The Greatest Showman, several disappointed families who attended said they were confronted with plain black backdrops, minimal choreography and some songs few children knew.

Mark says his daughter Isabel, 10, and stepson Harrison, 7, were crying because the show - for which he paid GBP163 for tickets - was that bad.

Mark Clapton and daughter Isabel, 10, from Skelton

Mark, 43, stormed out with his family at the interval before leaving a furious review on Facebook[3] , demanding his money back. He told Teesside Live: "It was like watching a bad episode of Britain's Got Talent. I have seen better things in the local village hall."

But he wasn't the only one complaining - and now the Arena has explained its position.

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A spokesperson for the arena told ChronicleLive[4] : "Utilita Arena would like to take this opportunity to thank those patrons who have been in contact and followed the formal process of contacting the venue's Customer Service and the promoter in relation to their experience at the Greatest Show for Families. "We do our utmost to provide a wide spectrum of live events to the North-east and encourage new promoters and content in the industry. "The Utilita Arena is hired by a promoter to stage their events.

As a receiving venue, we rely on touring shows as we do not produce shows in venue. "We encourage patrons to address official complaints to the promoter address provided, whilst reminding them that the show is still on tour and the promoter will need time in which to receive and process these complaints. "Utilita Arena wishes to assure guests that we are taking the situation very seriously and are in contact with the promoter in relation to customer feedback.

We will be in contact with guests who have contacted us via the Arena's customer service channel in due course following data collection and promoter dialogue."

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On Sunday, a spokesperson for the show, which was produced and commissioned by International Show Ltd, said: "We are sorry to hear that there has been mixed reviews regarding our show performed last night. "We tried our very best to create a magical show for a family audience, even giving away a holiday to Disneyland Paris in the process. "Some people feel the show wasn't as advertised.

We take all comments on board good and bad, and will use them to work on the content of the show for future productions. "Anybody who wishes to make a complaint regarding this please reach out to us by writing a letter to international Shows Ltd, Unit 1a, Stanley Road, Back Reeds Road, Blackpool FY1 4QL." And after the story appeared on Teesside Live, several comments - both critical of, and praising, the production - were left by people who saw the show.

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They included:

o It was deffo oversold as something way better that it actually is. It was like Butlins entertainment kinda thing. Deffo not worth GBP30 per person like.

And I wouldn't go again. o We thought it was going to be like the film it was more like CBeebies Live. Safe to say we didn't stay til the end o It wasn't as advertised and there were a few songs that my 5yo didn't know.

However he had a great time and all the kids seemed to be enjoying it, there was lots of screaming, dancing and laughing... o My daughter enjoyed it but it was GBP30+ ticket for some blokes and girls singing karaoke songs. I expected costumes and stage props etc, there was nothing of the sort.

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  1. ^ Skelton (www.gazettelive.co.uk)
  2. ^ those left dismayed (www.gazettelive.co.uk)
  3. ^ Facebook (www.gazettelive.co.uk)
  4. ^ told ChronicleLive (www.chroniclelive.co.uk)
  5. ^ Facebook page (www.facebook.com)
  6. ^ join our group dedicated to court and crime coverage (www.facebook.com)
  7. ^ Twitter (twitter.com)
  8. ^ Instagram (www.instagram.com)
  9. ^ here (www.gazettelive.co.uk)
  10. ^ [email protected] (www.gazettelive.co.uk)

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