National Holidays and Shearings owner collapses with 2,500 jobs lost and 64,000 bookings cancelled

The owner of two of the country's biggest coach tour operators has collapsed into administration with thousands of jobs lost and holidays cancelled. Specialist Leisure Group (SLG) operated a number of well-known brands including Shearings, National Holidays, Wallace Arnold Travel, and Bay Hotels. More than 64,000 bookings have been cancelled and around 2,500 jobs lost due to the collapse.

Travel trade organisation Abta said the coronavirus pandemic is the main reason for its failure, as it struggled to issue thousands of refunds while new bookings ground to a halt. Among its brands was Hull-based National Holidays and Shearings Holidays, which was based in Wigan.

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In a statement obtained by Travel Weekly, SLG chief executive Richard Calvert said: "This is a terribly sad day for employees, customers and commercial partners of the Specialist Leisure Group and its subsidiaries which have entered into administration. "The effects of Covid-19 on our 117-year-old company and the wider travel industry have been devastating.

"In the most trying of circumstances, over these past few months, we have fought tooth and nail to save the group and the jobs of our 2,400 loyal employees serving over 1.1 million customers annually. "It is heart-breaking that the required funding or investment could not be secured to get us through this unprecedented crisis in order to save SLG and our amazing travel brands."

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John de Vial, Abta's director of membership and financial services, said: "The Specialist Leisure Group included two of the UK's best known coach holiday brands, Shearings and National Holidays, two much-loved holiday companies who for many years have provided holidays both at home and overseas to a very loyal group of customers. "Today is a very sad day for these customers and the thousands of staff who will have lost their jobs.

"The fact that two such well-known brands with a loyal customer base have had to call in administrators is a stark indication of the pressure that the holiday industry is under as a result of the coronavirus pandemic. "Abta has repeatedly highlighted to the Government the urgency of the situation and the need to set out a coordinated strategy with clearer communication if it wants to help avoid significant job losses and support companies to weather the storm."

How to claim a refund if you had a holiday booked

The vast majority of SLG's cancelled bookings were coach package holidays, which are financially protected under the Bonded Coach Holidays scheme. Anyone with a package holiday including a flight can claim their money back through Atol, which is operated by the Civil Aviation Authority.

Customers with hotel-only bookings are advised to contact their credit or debit card provider in a bid to retrieve their money.

More details, including when claims can be made, are available on the Specialist Leisure Group website.

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