Martin Lewis shares tips on the best way to get a refund on cancelled easyJet and Ryanair flights

Martin Lewis has shared advice on when to ‘get militant’ when trying to claim a refund on a cancelled holiday. Thousands of travellers were left with holiday plans in disarray as the coronavirus pandemic stopped almost all international travel for months during spring. Many of those would-be holidaymakers are still waiting on refunds from airlines. 

The Money Saving Expert, speaking on ITV’s The Martin Lewis Money Show, said he’d received a number of complaints from Ryanair customers who had still not been refunded. However, it may be too soon to panic yet. Martin explained Ryanair had said it will clear 90 percent of its refund backlog by July 31.

He added: “This has been a big stress for many people, so you could, if it’s too stressful for you, just simply say, you know what, I’m going to leave it and see if I get my refund by the end of July.

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“I’ve heard that people are getting paid now, so it is starting to happen – hopefully, it’ll deliver on its promise. “If not, you could get militant now, but if I were you, I’d see if it delivers, and then get militant in August if you haven’t got your money then.” However, there are cases where it may make more sense to take action immediately.

One viewer called in to say her outbound flight to Barcelona had been cancelled, but her inbound had not.

Airlines are gradually returning to normal schedules

Martin explained that anyone in this situation is due a total refund. He said: “You clearly can’t go on the flight without the outbound but under EU regulation 261/2004, if you have a booking that is effectively a return, as yours clearly is, and the outbound is cancelled, you are due a full refund. “Actually you’re due a full refund on both the flights.”

Martin recommended requesting the refund and also offered advice if the carrier disputes the claim.  He explained: “If easyJet refuses or doesn’t pay, then you can take it to the alternative dispute resolution process that EasyJet does have and most airlines have. “So you complain first to easyJet, if no it will tell you about its ADR system, and then you go on and that should adjudicate in your favour.

“The EU regulations are clear, a return flight outbound cancelled – you get the refund for both.”

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It’s very least we can do to back you, support you and just say THANK YOU. During the show the Money Saving Expert also warned people are at risk of not getting their money back when booking getaways over summer. He explained that if local lockdowns are placed on your area and you can’t travel, you won’t automatically be covered.

However, if you booked the holiday and bought travel insurance before the pandemic you should be covered.

If you ignore the advice and travel anyway that may leave you open to other problems because your insurance may become invalid.

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